If you want to order something, it is necessary to leave your personal information. Because we can imagine that you would like to know why we need your personal data and what we do with it, we are happy to tell you. If you have any questions after reading this page, please contact our customer service.

Who is the controller of your personal data?
The company Studio over the Moon is the controller of the personal data you provide to us and is responsible for your personal data under applicable data protection law.

Studio over the Moon
Hart van Brabantlaan 121
5038 LB Tilburg

The Netherlands

Chamber of Commerce number: 83360980
VAT identification number: NL003809331B65

Safety
All information you leave with us is kept very safely under lock and key. We use the “Secure Socket Layer” (SSL) for this. Anyone who has nothing to do with your data simply cannot access it. There may be reasons why we provide your information to a third party. Below you can read why and when we do this. When your data is provided to a third party, we require that it handles your data as carefully as we do and only uses it for the purpose for which it was received. If you have any doubts about this or feel that this is not happening, you can contact our customer service.

Your personal information
We use your data to offer you the most personal shopping experience possible. We adapt what you see on Studio over the Moon to your interests. For this purpose, we can, for example, use data from previous orders, your IP address and cookies.

For what purposes are my data used?
Various of your data can be used, the data we have asked you for, but also the data we have collected when, for example, you visit our website.

We use this data for, for example:

- Delivering your order
For your order we need your name, e-mail address, address(es), payment details and sometimes also your telephone number. This allows us to deliver your order and keep you informed about your order. We also provide your data to others if this is necessary for an order, for example to delivery services.

- Your account
In your account on studiooverthemoon.nl we store the following information, among other things: your name, address(es), telephone number, e-mail address, delivery and payment details. This means you do not have to enter the data every time. Information about previous orders is also stored.
- Customer service
You can reach our customer service by email. We use your data in order to serve you quickly. This means that we will know this information if you call us again.
- Newsletters
You can stay informed of our offers and news by signing up for our newsletter. We use your name and email address for this. If you no longer wish to receive newsletters, you can unsubscribe here.
- Personal shopping
Many items are available in the Studio over the Moon webshop. In these articles we would like to help you find the item or items you would like to purchase. We can do this, for example, by pointing out articles that may be of interest to you. We may use your previous visits to the website for this purpose. We then look at cookies and your IP address, but also the piece of jewelry you have previously purchased. For example, we do not give the piece of jewelry that you have previously purchased as a tip. You can read more about cookies and how to disable them if you wish in our cookie policy.
- Social media
When using social media, you can indicate that you like certain posts or pages. When you indicate this, the message will appear on your social media account. Studio over the Moon does not have access to your social media account, but you can share articles that you like or useful with friends. If you ask us a question via social media and we see the question, we will save that message and your account name so that we can respond to your message.

Online purchases

What types of personal data do we process?
We process the following categories of personal data:
- contact details, such as name, address, email address and telephone number
- payment details and payment history
- credit information
- order details
If you have a Studio over the Moon, we also process your personal data provided in relation to the account or membership, such as:
- your account or membership ID
- your purchase history

What is the legal basis for the processing of your personal data?
The processing of your personal data is necessary to process and deliver your order at Studio over the Moon.

How long do we keep your data?
We keep your data as long as you are an active customer.

Where do we store your data?
The data we collect from you is stored outside the European Economic Area.

Who has access to your data?
Your data may be shared within Studio over the Moon. We will never forward, sell or exchange your information to/with third parties outside of Studio over the Moon for marketing purposes. Data forwarded to third parties will only be used to provide you with our services. The categories of third parties can be found under each specific process below.

What is the legal basis for data processing?
For each specific processing of personal data that we collect from you, we will inform you whether the transfer of personal data is legally required or required to conclude a contract and whether it is an obligation to provide the personal data and what the possible consequences are if you choose not to do this.

What are your rights?
Right of access
You have the right to request information about the personal data we hold about you at any time. You can contact Studio over the Moon who can provide you with this personal data via e-mail.

Right to portability
When Studio over the Moon processes your personal data in an automated manner based on your consent or on the basis of an agreement, you have the right to receive a copy of your data transferred to you or to another party. This only applies to the personal data you have provided to us.

Right to correction
You have the right to request correction of your personal data if it is incorrect, including the right to have incomplete personal data completed.

If you have a Studio over the Moon account, you can adjust your personal data on your account.

Right to deletion
You have the right to delete personal data processed by Studio over the Moon at any time, except in the following situations:
- you have an ongoing case with customer service
- you have an open order that has not yet been shipped or has partially been shipped
- you have an unsettled debt with Studio over the Moon, regardless of the payment method
- you are suspected of having abused our services in the past four years or you have abused our services in the past four years
if you have made a purchase, we will retain your personal data in connection with your transaction for accounting purposes

The right to object to processing based on a legitimate interest
You have the right to object to the processing of your personal data on the basis of a legitimate interest by Studio over the Moon. Studio over the Moon will not continue to process the personal data unless we can demonstrate a legal basis for the process which overrides your interests and rights or as a result of legal claims.

The right to object to direct marketing
You have the right to object to direct marketing, including profile analysis for direct marketing purposes.
If you no longer wish to receive direct marketing, you can:
- follow the instructions in each marketing email
- adjust the settings of your Studio over the Moon account

Right to restriction
You have the right to request Studio over the Moon to restrict the processing of your personal data in the following circumstances:

- if you object to processing based on a legitimate interest of Studio over the Moon, Studio over the Moon will restrict any processing of such data pending the verification of the legitimate interest.
- if you have made a claim that your personal data is incorrect, Studio over the Moon must restrict any processing of such data pending verification of the accuracy of the personal data.
- if the processing is unlawful, you can oppose the deletion of your personal data and instead request the restriction of the use of your personal data.
- if Studio over the Moon no longer needs the personal data, but the personal data is necessary for you to assert defensive legal claims.

How can you exercise your rights?
We take data protection very seriously. That's why we have a dedicated customer service team to handle your questions regarding your above rights. You can always reach our employees via hello@studiooverthemoon.nl

The right to file a complaint with a supervisory authority
If you believe that Studio over the Moon is not processing your personal data correctly, you can contact us. You also have the right to file a complaint with a supervisory authority.